Dialup Unknown error: Outlook Express


OLEXP: Error Message: "An Unknown Error Has Occurred" When Opening Newsgroups In Outlook Express (Q224535)

The information in this article applies to:

  • Microsoft Internet Explorer version 6 for Windows XP
  • Microsoft Internet Explorer version5, for Windows 98
  • Microsoft Internet Explorer version5, for Windows 95
  • Microsoft Outlook Express version5, for Windows 98
  • Microsoft Outlook Express version5, for Windows 95

For information about differences between Microsoft Outlook Express andMicrosoft Outlook e-mail clients, click the article number below to viewthe article in the Microsoft Knowledge Base:
Q257824 OL2000: Differences Between Outlook and Outlook Express

SYMPTOMS

When you open newsgroups in Microsoft Outlook Express 5, you may receive the following error message:

An unknown error has occurred.
Config:
Protocol: NNTP
Port: 0 (Secure)
SSL:0
Code: 80004005


CAUSE

This issue can occur if you are connected to your Internet service provider (ISP) using a dial-up connection, and your Outlook Express News and Internet Explorer connections are set to use a local area network (LAN) connection.


RESOLUTION

To resolve this issue, use one of the following methods:

Method 1

If Internet Explorer is configured to connect using a LAN connection, configure Internet Explorer to connect to your ISP using a Dial-up Networking connection:
  1. On theTools menu, clickInternet Options, and then click theConnections tab.


  2. In theDial-up Settings box, click the Dial-up Networking connection you want to use, and then clickDial whenever a network connection is not present orAlways dial my default connection.


Method 2

If Outlook Express 5 News is configured to connect using a LAN connection, configure Outlook Express to connect to your ISP using a Dial-up Networking connection:
  1. On theTools menu, clickAccounts, and then click theNews tab.


  2. On theNews tab, click the news account you want to use, and then clickProperties.


  3. Click theConnection tab, select theAlways connect to this account using check box, and then click the Dial-Up Networking connection you want to use.


  4. ClickOK, and then clickClose.


Copyright © 2005 SBC Services Newsgroup team. All rights reserved.